Thinking Beyond the Traditional ERP

Achieving digital excellence is a goal that every business leader should be aiming for if they are serious about remaining competitive in an always-online world. It no longer matters if you are a B2B or B2C enterprise; its people at the heart…

Collective Intelligence – Thinking Better Together

For the past year, I have become obsessed with the concept of Collective Intelligence (CI). This obsession was compounded by the rise of Artificial Intelligence (AI). While AI uses machines and technology to "learn and get smarter," CI aims…
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Preparing Your Business for a Post-Coronavirus World

COVID-19 or Coronavirus, as it is being called, has infected tens of thousands of people around the globe and already killed more than 40,000. According to the World Health Organisation (WHO), coronaviruses are a family of viruses that…

Digital Acceleration in a Post Covid Era

At the beginning of the year, many businesses and consumers were reluctant to embrace change or leverage the benefits of the increasing number of digital applications. The arrival of COVID-19 and the lockdowns that followed forced many to change…

Automating customer support is not the only function of a help desk system.

Service Desks are important to external clients and partners when issues arise, however it is important to remember that these service desks are not only for the use of external clients. In most cases a small business would have a help…

Why automating projects formally will save you time and money.

Running a business can be challenging, with so many tasks throughout the day and many lines of communication to follow. By using a project management system so many of these tasks can be automated, helping your business to develop, whilst strengthening…

Building Business Process Is A Process

My mentor at the Dent academy for business and “person of Influence” taught me that to gain any success in business you must treat success as a process. Too many people consider the guy that just sold his business for £50m is “lucky”.…

The New Solution

Zway has teamed up with World-wide Systems Integrator Tech Mahindra to produce another beautiful solution. This time the solution is aimed at any company that owns “street furniture”.  Street furniture is the term used to describe…
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Improve Home Working & Maximize Efficiency!

So many emails I receive and adverts I see are extolling the benefits of working from home.  This is why I hate “Globalisation” and the dominance of big firms!  They don’t care about the real issues; they just want to flog their software…

The best service is no service - Really?

Years ago, I read a rather naïve and utopian book called “The best service is no service” by Bill Price and David Jaffe.  The premise of the book was how a company could prepare their processes properly and offer such perfect service,…