A gentleman sat at his desk, supporting customers over the phone with their queries

Automating customer support is not the only function of a help desk system.

Service Desks are important to external clients and partners when issues arise, however it is important to remember that these service desks are not only for the use of external clients. In most cases a small business would have a help…
The step by step diagram of product development and launch

Why automating projects formally will save you time and money.

Running a business can be challenging, with so many tasks throughout the day and many lines of communication to follow. By using a project management system so many of these tasks can be automated, helping your business to develop, whilst strengthening…